A simple checklist for your policy documents, Czech visa preparation and medical assistance. Your contract and payment are handled by Slavia pojišťovna, through its official application.
After the insurer processes your application and payment, check the messages and documents issued by Slavia. Look in your spam folder too. If anything is missing, use the insurer contact details in your confirmation or contact Slavia directly.
Check your passport name, birth date, start and end of coverage, insurance product and territory on the issued documents. If something is wrong, ask Slavia to correct it before submitting the documents.
Your embassy or Czech authority may request an insurance certificate, policy contract or proof of payment. Follow the instructions for your specific application; do not assume the same set of documents is accepted in every case.
Keep your policy number, certificate and the assistance telephone listed on your insurance documents accessible. For planned or non-emergency care, contact assistance to check the right procedure and provider. In a medical emergency in Czechia, call 155 or 112.
Important: This is an informational checklist, not confirmation that payment or policy issuance has succeeded. The issued insurer documents and policy terms are authoritative. Do not send passport scans, medical records or payment details through the general SHC contact form.
Select a step to see what to check. Mark it complete when you have verified it yourself.
Locate the insurer’s email and policy documents. If they have not arrived after processing, check spam and contact the insurer.
Where to find policy informationSee how to find an English-speaking doctor and check your insurer's assistance process.
Find a doctorKeep your medical report and receipts. Confirm the correct submission procedure with Slavia.
Claims and reimbursementsContact Slavia to confirm the correct procedure. Cancellation is not automatic.
Policy cancellation guide