Healthcare Help Centre
Need medical care or help with your insurance? Choose the situation below for a practical next step. We do not book appointments or decide claims on behalf of the insurer.
Personalised next steps
What do you need help with?
Choose your situation and we’ll point you to a relevant guide, form or contact. No account or personal data is required.
Find a doctor
Find a GP, specialist, dentist or pediatrician and learn what to confirm before booking.
Find medical careUrgent or after-hours care
Decide when to seek emergency help, an after-hours service or a regular appointment.
What to do nowClaims & reimbursement
Prepare receipts, medical reports and the details you may need for a claim.
Prepare a claimCancel or change a policy
Understand what to check before requesting termination or a refund.
Review cancellation stepsPublic or private insurance?
Check the questions that matter before buying another insurance policy.
Check your situationNeed assistance with your Slavia policy?
Use the contact details on your insurance card or policy documents to confirm the appropriate assistance number for your specific policy. For general questions, our team can help point you to the right information.